Telephone Operator

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Telephone Operator, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Hilton is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,600 properties and over 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world.

Company Overview

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Quick Details

• Salary Range: Not Applicable
• Job Type: Full-time
• Qualifications: Bachelors Degree
• Experience: 1 Year+

Key Responsibilities

• Answer and manage guest calls, provide hotel and local information, and handle requests efficiently.
• Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience.
• Communicate clearly and resolve concerns promptly.
• Relay guest requests to relevant departments and ensure timely follow-up.
• Support internal communication across hotel teams.
• Address guest complaints and proactively prevent service disruptions.
• Maintain accurate logs of guest interactions and update guest profiles for future personalization.

Requirements

• Previous experience in guest service, front office, or call center roles within hospitality.
• Excellent verbal and interpersonal skills; able to handle inquiries professionally and courteously.
• Capable of managing high call volumes and multiple requests efficiently.
• Skilled in resolving guest issues with discretion and a proactive approach.
• Familiarity with hotel PMS and service protocols is preferred.
• Fluent in English and Japanese; additional languages (Chinese, Korean etc,) are a plus.
• Available to work varied shifts, including nights, weekends, and holidays.

Benefits

• Join an Award-Winning Workplace Culture.
• Build an exceptional workplace for the Team Members who make it all possible.
• Hilton supports your journey every step of the way.
• Come for the job, stay for the career—and help us make every stay a little more magical.