Guest Service Agent - German Speaking

Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, is seeking a Guest Service Agent fluent in German to join their Front Office/Guest Relations team. This role is crucial in maximizing guest satisfaction through exceptional service and personalized attention. If you are passionate about hospitality and creating memorable experiences, we encourage you to apply.

Raffles Hotels & Resorts are renowned for their timeless elegance and enchanted glamour, offering a world-class experience to distinguished guests. As the authentic heart of a destination, Raffles champions fine art, design, and culture, guiding guests to make discoveries in their own time and way. Join a brand that is part of Accor, a world-leading hospitality group.

Company Overview

Founded in Singapore in 1887, Raffles Hotels, Resorts and Residences are places where ideas are born, history is made, and stories and legends are created. At each landmark address, distinguished guests and residents will find a world of timeless elegance and enchanted glamour, where Raffles’ renowned legacy of gracious service knows no bounds. Raffles champions fine art and design, and fosters culture in all its forms, guiding guests to make discoveries in their own time and way. Raffles is part of Accor, a world leading hospitality group.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: 2 Year+
• Qualifications: Not Specified

Key Responsibilities

• Handle all aspects of guest service to maximize guest satisfaction.
• Maintain exemplary department standards of behavior, appearance, and attitude.
• Coordinate with Concierge, Butler, Housekeeping, and other departments regarding guest requests.
• Promote Inter-Hotel sales and in-house facilities.
• Ensure good communication throughout the departments about guests and meet guests during their stay.
• Handle guest complaints and follow up on corrective action.
• Send out pre-arrival emails and follow up on ongoing communication with guests.
• Inspect VIP rooms prior to arrival and ensure repeat guests receive special recognition.
• Greet guests upon arrival, check-in, and provide a resort introduction.
• Meet guests upon departure and ensure they leave with a positive impression.

Requirements

• Strong written and verbal communication skills in English and German.
• Ability to develop rapport with and gain support from Colleagues and Management staff.
• Ability to work cohesively with co-workers as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to promote positive relations with all guests and patrons.
• Understanding and ability to work in a multi-cultural environment.
• Minimum 2 years Front Office/ Guest Relations experience preferably in a four or five star hotel.

Benefits

• Opportunities for professional development and career growth within Raffles Hotels & Resorts.
• Work in a collaborative and supportive global team environment.
• Gain valuable hospitality experience in a leading international luxury hotel brand.
• Be part of a brand that champions fine art, design, and culture.
• Contribute to preserving cultural and natural heritage.