Reservations Agent

Looking for a Reservations Agent at Raffles Hotels & Resorts in Baie Sainte Anne, Seychelles? This role focuses on the day-to-day work of a Reservations Agent.

Company Description Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exud

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Company Overview

Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.

Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: 1 Year+
• Qualifications: High School certificate

Key Responsibilities

• Respond to enquiries about hotel products and services by telephone, fax, email etc.
• Determine guest needs and quote the appropriate villa and rate as per requirements.
• Accurate input of booking information into the OPERA Reservation System.
• Communicate / upsell activities for leisure, corporate & wholesaler’s guests.
• Understand Group Bookings – including cut-off dates, blocking and booking policies.
• Process amendments to reservations such as extensions, early departures, etc.

Requirements

• Written and verbal communication skills in English.
• Able to develop rapport with colleagues and management staff.
• Ability to work cohesively with co-workers as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Understanding and ability to work in a multi-cultural environment.
• Familiarity with OPERA Cloud PMS and OTA extranets.

Benefits

• Diploma from School for Tourism & Hotel Management is a plus.
• Exposure to revenue management practices and rate parity.
• Experience in luxury or resort environments preferred.